Service hotline

Would you like to place an order? Or do you have any questions concerning offers, orders, products, methods of payment or delivery? Our qualified sales team is here to help you to find the best solution for your request.

Phone: +49-2154-4838–0 (Monday to Friday. 8 a.m. to 5 p.m. German time/CET)
Fax: +49-2154-4838-444

Technical support

Our technical staff will handle your concern as quickly as possible. We set up the Axcom service center for you specifically for technical support. We will advise you personally if you are experiencing technical problems or if you need to return a product:

Phone: +49-2154-4838-200 (Monday to Friday. 8:30 a.m. to 5 p.m. German time/CET)

If one of the products you ordered from Axcom does not work properly, please contact our technical support center. We will answer your technical questions and advise you if it is necessary to return a product.

Fast and convenient delivery

We deliver available products in Germany within 24 hours when we receive the order Monday to Thursday before 2 p.m. For European and worldwide deliveries, we will gladly specify individual delivery times.

Delivery costs for deliveries within Germany for orders:

  • less than €250 and below a weight of 30 kg: €6.50
  • more than €250 and below a weight of 30 kg: free of charge

For orders weighing more than 30 kg or for international delivery, we kindly ask you to contact us so that we can make you an offer.

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